Terms & Conditions

Website Terms & Conditions

Last updated: [DD Month YYYY]

These Terms govern your use of UP Physiotherapy’s website. By using the Site you agree to them. If you don’t agree, please do not use the Site.

1) About us

UP Physiotherapy (trading name of [legal entity name]), [address]. Contact: [email] | [phone].

2) Website use & content

  • The Site provides general information only. It is not medical advice. For urgent medical concerns call 999 or contact NHS 111/your GP.
  • We aim to keep information accurate and up-to-date but do not guarantee completeness or that the Site will be uninterrupted or error-free.
  • We may change or withdraw content or access at any time.

3) Intellectual property

All text, images, logos and materials on the Site are owned by or licensed to us. You may view and print pages for personal use only. You must not reproduce, distribute, or adapt content without our written permission.

4) Links

Links to other sites are provided for convenience. We are not responsible for their content or privacy practices. You use third-party sites at your own risk.

5) User submissions

If you submit information (e.g., via forms), you confirm it is accurate and lawful to provide. Do not upload offensive, defamatory, or malicious content.

6) Appointments & services

  • Enquiries via the Site do not create a clinician–patient relationship until we confirm a booking.
  • Service details, prices and availability are subject to confirmation.
  • Cancellation policy: [insert notice period, e.g., 24/48 hours] before the appointment or a [fee/percentage] may apply.
  • Home visits require a safe environment (clear walkways, pets secured, smoking paused during visit). We may reschedule if safety cannot be assured.
  • We practise under HCPC registration and CSP standards.

7) Liability

Nothing in these Terms limits liability that cannot be excluded by law (e.g., death or personal injury caused by negligence, fraud).
To the extent permitted by law, we are not liable for: (a) use of, or inability to use, the Site; (b) reliance on Site content; or (c) indirect or consequential losses. Clinical services are governed by the terms provided when you book.

8) Privacy & cookies

Your use of the Site is also governed by our Privacy Policy and Cookie information above.

9) Governing law

These Terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts.

10) Contact

Questions about these Terms or our services?
UP Physiotherapy — hello@up-physiotherapy.co.uk

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